Being able to get in touch with your web hosting provider whenever you have any type of questions or encounter any problems is very important and how quickly they'll respond and take action can be crucial, in particular when your website is business-oriented, as more downtime often means losing potential clients. The support solutions are one way to recognize genuine suppliers from resellers. The second generally respond just to emails or support tickets and you'll need to wait for a whole day or maybe more in order to receive a reply. When your issue involves a couple of responses, you could end up losing several days so as to get a basic problem solved. Using the services of a genuine and reliable web hosting company, you will be able to contact the support at any time and get a prompt reply no matter what the issue or your question is - customer, pre-sales or technical one.