A live chat is one of the methods of communication offered by some website hosting providers as a part of their support services. Determined by the supplier, the chat can be used for pre-sales, billing and/or tech assistance. This method of contact is quicker in comparison to a support ticket and it'll make it much more unlikely to misspell or misunderstand anything as compared to a telephone call with an agent. Furthermore, when the issue that you have needs some time to be investigated and dealt with, you can do something else at the same time instead of just waiting, as you would have to do when you call. You can also take advantage of a live chat assistance service completely free as long as you have Internet accessibility even when your website hosting provider is situated in a different country and they don't have a local telephone number you can call.