If you’re a site owner, a problem may always show up and it doesn’t automatically have to be connected to the hosting service. For instance, something can go wrong when you update a web-based app or some critical data could be modified or erased accidentally. No matter what the essence of the problem is, you’ll need to touch base with the respective client support staff and ask them to restore a backup or to help you deal with the problem that you are confronting. How timely they will do it will predetermine the interval of time that your websites will be unreachable. For specific sites like social networking sites or online shops, a continued downtime can often mean losing customers and money. That said, it is of prime importance that you use the services of a hosting company that offers not only a good help desk support service, but also a well-timed one.