You can find lots of web hosting providers on the market, however the majority of them are resellers who have minimal resources, especially when it comes to support. One way to distinguish them is the option to get in touch with the company by phone. The type of support that you will have through this way of communication will vary based on the supplier - several of them provide expert phone support, various others offer common and customer support only as some matters are more time-consuming and it is quicker to be resolved via a support ticket, especially when the issue has to be escalated. However, it is good to know that you can always get in touch with your website hosting provider since there are a lot of small-scale problems which can be resolved effortlessly and in a timely manner with a phone call, not mentioning that you are able to get additional information regarding the services before you become a customer.