A 99.9% Server Uptime
Our web hosting platform is based on a steady, first–class hardware configuration and a significantly tweaked Linux variation. So, no matter what your site is, or how many website visitors you’ve got, or even in case there is a DDoS attack, our servers will stay up and your web sites will remain visible online.
All web hosting packages feature a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee stays unchanged.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also set up our own internal network in each one of our datacenters. Everything is based on enterprise–class hardware elements manufactured by Juniper. In addition, on each single router, we have placed a firewall with a complex algorithm in an attempt to filter out all shady requests.
Therefore, in each of our data centers – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done our best to reduce all possible risks with our cloud hosting packages and regardless of the fact that our company offers top–class tech support, there are instances when the customer is simply not happy with what we are offering. Or he has to upgrade to a more powerful web hosting solution, like a virtual private server or even a dedicated hosting server.
Because of this, we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not content, we will give you a refund.
24/7 Technical Support
In case you operate a web hosting company, your technical engineers are of vital importance. For this reason, we’ve punctiliously chosen a highly proficient team of tech support engineers, each with many years of expertise behind his back. With their help, we offer 24x7 support with each of our web hosting services.
And not just that, we offer a 1–hour response time guarantee. All tickets are responded to in under sixty minutes and our average ticket response time is well under twenty minutes!